Our 81-year-old mother had been struggling with dementia and early Alzheimer’s when she became ill with pneumonia in January 2020. As time went on in her recovery, we knew her mental health was declining rapidly. After multiple difficult conversations our family ultimately decided to take her home with hospice care. It became obvious, too quickly that we needed help around the clock. 24-hour in-home care is very costly so my family needed to find other options we could afford while knowing our mom was getting the best care possible. Having recently heard a presentation by Sabrina, I reached out to The Open Arms House. I pulled up and sat in my car a little teary thinking this is it.
The Open Arms House is everything they advertise – a beautiful relaxing setting with everything a loved one needs. The staff and volunteers were so welcoming. Sabrina sat with me and listened, she gave me a tour of the entire facility, and then she sat with me and listened some more. I knew it was the perfect place for our mom. When I went back with my father and brother, they agreed without question that if she could not be at home, Open Arms was the best place for her.
The staff took an interest in our mom immediately. They loved her as if she were their mother or grandmother. Seeing the caring interactions made it easy to go home and sleep at night. Even when COVID was coming, and Open Arms decided to go into a lockdown with no visitors, staff sent us pictures and videos of a “spa day” with our mom, singing and laughing.
Ultimately, Open Arms had to make the difficult decision to temporarily close for the safety of their patients and staff. Mom came home and spent her final days there. Sabrina not only worked to make the transition back home as smooth as possible in a very short timeframe, she text or called continually to check on our mom and dad. I will never forget the loving, caring staff and atmosphere of The Open Arms House.
Cheri Barnes, Daughter of Lawanna Phillips